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Open RigSnap AppFrequently Asked Questions
How do I enable notifications for new messages?
To enable notifications, go to your device settings > RigSnap > Notifications and toggle on 'Allow Notifications'. You can also manage notification preferences within the app under Settings > Notifications.
Why aren't I receiving alerts for service requests?
Make sure your notifications are enabled and your phone isn't in Do Not Disturb mode. Also check that you have a stable internet connection. If issues persist, try logging out and back in to refresh your notification settings.
How do I request roadside service?
Open the RigSnap app, tap 'Request Service', describe your issue, add photos if needed, and confirm your location. You'll be instantly matched with nearby verified service providers.
How are service providers verified?
All service providers go through a comprehensive verification process including background checks, license verification, insurance confirmation, and customer review screening before joining our platform.
What payment methods are accepted?
RigSnap accepts all major credit cards, debit cards, and digital payment methods through our secure Stripe integration. All transactions are encrypted and processed safely.
How do I become a service provider on RigSnap?
To join as a service provider, download the app, select 'Service Provider' during registration, and complete our verification process including business license, insurance, and background check documentation.
What should I do if I have an issue with a service provider?
If you experience any issues, contact our 24/7 support team immediately at +1 (916) 215‑1074 or support@rigsnap.com. We take all complaints seriously and will investigate promptly.
How do refunds work?
Refunds are processed through our dispute resolution system. If you're unsatisfied with a service, report it within 24 hours through the app or contact support. Approved refunds are processed within 3-5 business days.
Emergency Assistance
If you're experiencing a life-threatening emergency, call 911 immediately. For urgent roadside assistance, use the RigSnap app or call our emergency line.
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Additional Resources
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Support Hours
Phone and Live Chat: Available 24/7
Email Support: Responses within 2 hours during business hours