Privacy Policy for RigSnap

Introduction

Welcome to RigSnap. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Location, language preference, profile photo
• Trucker Information: Truck type, license number, vehicle details
• Service Provider Information: Services offered, service radius, certifications, business information
• Payment Information: Payment method details (processed securely through Stripe)
• Communication Data: Chat messages, service requests, reviews, and ratings

Information Collected Automatically

• Location Data: Real-time GPS location when using the app (with your permission)
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, interaction patterns, crash reports
• Log Data: IP address, access times, pages viewed

How We Use Your Information

We use your information to:

• Create and manage your account
• Connect truckers with service providers
• Process service requests and payments
• Provide real-time location-based services
• Send notifications about service requests, messages, and updates
• Improve our services and develop new features
• Ensure platform safety and prevent fraud
• Provide customer support
• Comply with legal obligations

Information Sharing and Disclosure

With Other Users

• Truckers can see service provider profiles, ratings, and general location
• Service providers can see trucker profiles and service request details
• Both parties can see each other's information when a service request is accepted

With Service Providers

• Stripe: Payment processing
• Supabase: Database and authentication
• Cloudinary: Image storage and management
• Mapping Services: Location and navigation features

For Legal Reasons

• To comply with legal obligations
• To protect the rights and safety of RigSnap, our users, or others
• In connection with a business transfer or acquisition

Location Data

RigSnap collects real-time location data to:

• Match truckers with nearby service providers
• Display provider locations on maps
• Enable navigation to service locations
• Calculate service radius and distances

You can control location permissions through your device settings. Disabling location services may limit app functionality.

Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication through Supabase
• PCI-compliant payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@rigsnap.com

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:

• Legal compliance
• Dispute resolution
• Fraud prevention
• Backup purposes (up to 90 days)

Children's Privacy

RigSnap is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Contact Us

If you have questions about this Privacy Policy, please contact us:

International Users

RigSnap is based in the United States. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell your personal information.

European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, and erasure
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our lawful basis for processing includes:

• Consent for location data and marketing communications
• Contract performance for providing services
• Legitimate interests for fraud prevention and service improvement
• Legal obligations for compliance requirements